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Have a question, need help, or want to partner with us? Reach out — we respond fast.

Phone Support

+234 800 SHOPXP

Mon–Sat, 8am–10pm WAT

Email Us

support@shopxpress.ng

Response within 2 hours

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Available in the app 24/7

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Quick FAQs

How fast is delivery?

Express delivery in major areas: 15–30 minutes. Standard delivery: 30–60 minutes. Same-day delivery in all major cities. Nationwide within 1–3 business days. International shipping to 50+ countries.

What payment methods do you accept?

We accept Visa and Mastercard debit cards, bank transfers, mobile money, and cash on delivery. All payments are secured with PCI-DSS Level 1 compliance.

How do I return an item?

You can return eligible items within 7 days of delivery. Go to Orders → Return Item in the app. Our team reviews within 24 hours and picks up at no cost. Refund processed in 5–10 business days.

Can I sell on ShopXpress?

Yes! Anyone with a valid ID and bank account can become a seller. It's free to set up your store. We charge only a 5–8% commission on completed sales. Payments are remitted within 48 hours. Apply via the app under "Become a Seller."