Community Safety

Report a Problem Product

Help us maintain quality and trust. Report counterfeit, damaged, or inappropriate products.

What Can You Report?

  • • Counterfeit products
  • • Damaged goods
  • • Misleading descriptions
  • • Inappropriate content
  • • Policy violations

Response Time

  • • Initial review: 24 hours
  • • Investigation: 3-5 days
  • • Action taken: varies
  • • Email updates: automatic

Your Privacy

  • • Confidential reports
  • • Protected information
  • • Optional anonymity
  • • Secure processing

File a Report

Where can we find the problematic product?

Include: what's wrong, how you discovered it, impact on users

Drag and drop images here or click to upload

JPG, PNG, or GIF up to 5MB each

Thank you for helping keep ShopXpress safe and trustworthy for everyone.

Report FAQ

What happens after I submit a report? ⌄

Our moderation team reviews your report within 24 hours. We investigate the claim and take appropriate action (warning, removal, or suspension) based on our policy violations.

Can I report a seller's behavior? ⌄

Yes! If a seller is behaving inappropriately (harassment, scams, etc.), you can report them. Use the "Report Seller" option in your account or chat history.

Will I be notified of actions taken? ⌄

If you provided your email, we'll send you updates. Specific actions taken are usually confidential, but we'll let you know the issue was addressed.

What if my report is incorrect? ⌄

We take false reports seriously. Repeated false reporting may result in action on your account. Always ensure your report is accurate.

Can sellers appeal a removal? ⌄

Yes. Sellers can appeal through their seller dashboard within 7 days. Appeals are reviewed by our appeals team.