Returns Policy

1. Return Eligibility

Most products can be returned within the stated return window if they are unused, in original packaging, and in the same condition they were received. Damaged, defective, or incorrectly shipped items may be returned even if they have been opened, subject to inspection.

2. Return Window

The standard return period is 7 to 14 calendar days from the date of delivery, depending on the product category and seller's published policy. Some products may be covered by a shorter or longer term if disclosed on the listing.

3. Conditions for Return

To qualify for a return, items should generally:

• • be in original packaging or sealed wrapping
• • not be worn, used, damaged, or altered
• • include accessories, manuals, and proof of purchase where applicable
• • be accompanied by the return request confirmation from ShopXpress

4. Defective or Incorrect Items

If the item is defective, damaged during delivery, or not as described, customers may request a replacement, refund, or store credit. We may ask for supporting photos or product evidence before approving the return.

5. Refunds

Approved refunds are typically processed within 5 to 10 business days after the return is received and reviewed. Refunds are issued to the original payment method unless otherwise agreed. Depending on the payment processor, funds may take additional time to reflect in the customer account.

6. Return Shipping

For eligible items, ShopXpress may provide prepaid return labels or reimburse return shipping costs. If the return is for a customer preference, change of mind, or violation of the return conditions, the buyer may be responsible for courier costs.

7. Non-Returnable Items

Some items are not eligible for return or may be subject to strict conditions, including:

• • personalized or customized goods
• • digital products or downloadable content
• • intimate apparel or products with hygiene concerns
• • items clearly marked as final sale
• • perishable or consumable products

8. Seller and Marketplace Disputes

If a seller disputes a return request, ShopXpress may review the product condition, transaction details, and supporting communications. Our dispute resolution team may decide whether to approve the return, issue a refund, or close the case based on evidence and platform policy.

9. Contact Support

To request a return or ask a question about eligibility, please use the support or dispute channels available on the ShopXpress platform. We are here to help resolve issues promptly and fairly.