Delivery & Fulfillment
We strive to deliver your orders promptly and securely. This policy explains how shipping works, what is included, and what to expect before, during, and after checkout.
Orders are processed within 24 to 48 hours after payment confirmation, excluding weekends and public holidays. Orders placed outside our regular operating hours may be processed the next business day.
Available shipping options may vary by product, region, and seller. Typical methods include:
Estimated delivery times depend on destination and shipping method. Examples include:
These timeframes are estimates and may be affected by weather, holidays, customs checks, courier delays, or high order volume.
Shipping fees are paid by the buyer and determined by the seller based on the type of goods. Because shipping costs depend on factors like item weight, parcel size, destination, and delivery speed, they may not be displayed at checkout and can instead be calculated or specified by the seller after the order is placed.
Once an order is dispatched, customers receive a tracking number or delivery status update. We recommend checking the shipping updates in your account or the delivery confirmation message. ShopXpress is not responsible for delays caused by the customer providing incorrect address details or failure to accept delivery.
Customers must provide accurate delivery information at checkout. If the address is incomplete, incorrect, or inaccessible, additional charges or delivery delays may apply. We reserve the right to cancel orders that cannot be delivered safely or within acceptable cost thresholds.
If a parcel is returned to us because of an incorrect address, refusal, or failed delivery attempt, the customer may be responsible for redelivery costs. In some cases, we may offer a replacement or refund only after confirmation that the item is returned and inspected.
We currently do not offer international shipping. All orders are strictly limited to domestic destinations, and shipments across international borders are not supported.
If your order arrives damaged or is missing items, contact us promptly with your order number and photos. We will review the issue and arrange a replacement, refund, or courier claim in line with our returns and buyer protection policy.
For shipping or delivery questions, please contact our support team through the website or your order dashboard. We will help with tracking, delays, address corrections, and any exceptional delivery concerns.