Secure, transparent, and convenient payment solutions
Fast and secure card payments:
✓ 3D Secure: Extra authentication for added security
Direct bank account payments:
✓ Instant confirmation: Real-time payment verification
Quick and convenient wallet payments:
✓ One-click checkout: Saved for future purchases
Pay when your order arrives:
⚠️ Note: Small delivery fee may apply
All payment transactions are encrypted with 256-bit SSL encryption, the same security used by banks.
ShopXpress is fully compliant with PCI Data Security Standard, the payment industry's security standard.
Advanced fraud detection systems monitor all transactions in real-time to prevent unauthorized charges.
Your payment information is never shared with sellers. We don't store full card details on our servers.
Payment cards are tokenized - only a secure reference is stored, never the actual card details.
Try these steps:
1. Check card has sufficient funds
2. Ensure correct card details
3. Try a different payment method
4. Contact your bank to confirm authorization
5. Try again after 24 hours
Double charges usually resolve automatically within 3-5 business days. If it persists:
1. Contact us immediately with order number
2. Provide payment proof (bank statement screenshot)
3. We'll investigate and refund within 7 days
This is rare. Check:
1. Your order confirmation email (may be in spam)
2. Your account order history
3. If missing, contact support with transaction ID within 24 hours for manual order creation
Try:
1. Use a different payment method
2. Check your card expiry date
3. Remove and re-add your card
4. Contact your bank - they may have blocked the transaction
5. Try an alternative bank card
If your payment timed out:
1. Check if your order was completed (check email)
2. If yes, don't attempt payment again
3. If no, try again with a different payment method
4. Ensure stable internet connection